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Refund Policy

Last updated: January 25, 2026

At Tjalam.com, we strive to ensure every client is satisfied with our software development services. However, we understand that sometimes things don't go as planned. This Refund Policy outlines the circumstances under which refunds may be issued, our cancellation procedures, and the timelines for processing requests.

1. Refund Eligibility

You may be eligible for a refund under the following specific circumstances:

  • Major Technical Defects: If the delivered software contains critical bugs or defects that render it unusable, and we fail to rectify these issues within 14 business days of notification.
  • Non-Delivery: If we fail to deliver the project or agreed-upon milestones within the timeframe specified in the Statement of Work (SOW), excluding delays caused by the client or Force Majeure events.
  • Duplicate Payment: If you have accidentally made a duplicate payment for the same invoice.
  • Material Deviation: If the final product deviates significantly from the approved design specifications or functional requirements outlined in the agreement.

2. Services NOT Eligible for Refund

Refunds will generally NOT be granted for:

  • Change of Mind: Requests based on a change of requirement, business strategy, or personal preference after work has commenced.
  • Completed Milestones: Any project milestone that has been reviewed and approved by the client in writing.
  • Third-Party Costs: Fees paid to third-party providers (e.g., server hosting, API subscriptions, domain registration, software licenses) purchased on your behalf.
  • Consultation Fees: Charges for hourly consultation, discovery workshops, or code audits are non-refundable once the service has been performed.
  • Minor Revisions: Requests for cosmetic changes or minor feature tweaks that were not part of the original scope.

3. Refund Request Process

To initiate a refund request, please follow these steps:

  1. Submit a Request: Email us at contact@tjalam.com with the subject line "Refund Request - [Project/Invoice ID]".
  2. Provide Details: Include a detailed explanation of the issue, referencing the specific clause of the SOW that was not met. Attach relevant evidence (screenshots, logs, correspondence).
  3. Initial Review: Our team will acknowledge receipt within 2 business days and initiate an internal review.
  4. Decision: We aim to complete our review and notify you of the decision within 5 business days of receiving all necessary information.

4. Refund Processing and Timelines

If your refund request is approved:

  • Notification: You will receive a formal credit memo via email confirming the refund amount.
  • Processing Time: Refunds are typically processed within 7-14 business days of approval.
  • Bank Delays: Please note that your financial institution may take additional time (typically 3-5 days) to post the credit to your account.
  • Currency: Refunds will be issued in the original currency of the transaction. We are not responsible for fluctuations in exchange rates between the payment date and the refund date.

5. Cancellation and Refund Scenarios

Before Work Starts

If you cancel within 3 days of payment and NO work has commenced, we will refund 90% of the amount paid (10% retained for administrative and payment processing fees).

Early Stage Cancellation

If cancelled after work has started but less than 50% of the milestone is complete, a partial refund may be issued pro-rated based on hours worked, minus the non-refundable deposit.

Late Stage Cancellation

If cancelled after more than 50% of the project scope is completed or the beta version has been delivered, no refund will be issued.

Breach of Terms

No refunds will be issued if an engagement is terminated due to a violation of our Terms and Conditions or Content Policy (e.g., illegal activity).

6. Refund Method

Refunds will strictly be issued to the original payment method used during the transaction (e.g., returned to the same credit card, PayPal account, or bank account).

We strictly cannot issue cash refunds or transfer funds to a different account or third party due to anti-money laundering (AML) regulations.

7. Non-Refundable Deposit Policy

For most custom development projects, Tjalam.com requires a 50% upfront deposit.

This deposit is non-refundable once work has officially commenced (typically defined as the project kickoff meeting or the setup of the development environment). This fee covers our initial resource allocation, technology setup, and administrative costs.

8. Dispute Resolution

If you disagree with our refund decision, you may file an appeal within 14 calendar days of the decision.

  • Appeals must be sent to contact@tjalam.com with additional evidence.
  • Your case will be escalated to our Senior Management team.
  • Management will review the appeal and provide a final, binding decision within 7 business days.

9. Refund Policy Limitations

Our liability is strictly limited to the value of the services purchased. We are not liable for any indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities, arising from the use or inability to use our services, even if a refund is denied.

10. Contact and Support

For any questions regarding refunds, cancellations, or billing, please contact our support team.

contact@tjalam.com

Standard response time: 2 business days.

11. Changes to This Refund Policy

Tjalam.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this website. It is your responsibility to review this policy periodically.

12. Refund Policy and Your Rights

This Refund Policy is intended to comply with the Consumer Protection Act, 2019 (India) and other applicable consumer protection laws. Nothing in this policy is intended to limit any statutory rights you may have under applicable law that cannot be contractually waived.